Whoseum Support
Need a hand with Whoseum? We're a small team and we read every message. Reach out and we'll help you get back to exploring.
Email support@sillydinosoftware.comContact us
The fastest way to get help is by email. So we can help quickly, please include:
- A short description of the problem and what you expected to happen
- Your device model (e.g. iPhone 15) and iOS version
- The Whoseum version number (find it on the app's Settings screen)
- A screenshot or screen recording, if the issue is visual
Write to us at support@sillydinosoftware.com.
Frequently asked questions
How do I report a bug or crash?
Email support@sillydinosoftware.com with a description of what you were doing when it happened, your device model, and your iOS version. If the app crashed, the more detail the better — screenshots and steps to reproduce help us fix it faster.
How do I request a feature?
We'd love to hear your ideas. Send them to support@sillydinosoftware.com and tell us what you're trying to do — that context helps us design the right thing.
How is my data handled? Does Whoseum show ads?
Whoseum collects limited usage and diagnostic data to keep the app running well. If you choose to allow personalized ads, some data may be shared with Google AdMob. The full details are in our Privacy Policy, including how to opt out.
How do I turn off personalized ads?
When Whoseum asks for permission to track, you can decline, and personalized ads will be turned off. You can also change this anytime in iOS Settings → Privacy & Security → Tracking, or under iOS Settings → Whoseum. See the Privacy Policy for more.
How do I delete my data?
Email support@sillydinosoftware.com from the address associated with your account and we'll remove your data from our servers. See the Privacy Policy for details on what we store and your rights.
Whoseum isn't working — what should I try first?
A few quick steps solve most issues: make sure you're on the latest version from the App Store, confirm you have a working internet connection, force-quit and reopen the app, and if needed restart your device. If the problem persists, email us and we'll dig in.
System requirements
Whoseum runs on iPhone. For the best experience, keep your device updated to a currently supported version of iOS and install the latest version of Whoseum from the App Store.
Privacy
Read how Whoseum collects and uses data in our Privacy Policy.